Terms of Use

Last updated: June 10, 2026

These Terms of Use govern your access to and use of the meadow-dolphin website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree to these terms, please do not use our website or services.

Acceptance of Terms

By accessing this website and requesting our services, you confirm that you are at least eighteen years of age and have the legal capacity to enter into a binding agreement. If you are accessing the website on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.

Services Description

meadow-dolphin provides emergency vehicle lockout services, including but not limited to car and motorcycle lock opening, key extraction, ignition repair, lock replacement, and transponder key programming. Services are provided subject to availability and at the discretion of our technicians based on technical feasibility and safety considerations.

Service Requests and Proof of Ownership

When requesting our services, you must:

• Provide accurate and complete information about yourself and your vehicle
• Present valid proof of ownership or authorization to access the vehicle
• Ensure you have the legal right to request access to the vehicle in question
• Cooperate with our verification procedures

We reserve the right to refuse service if adequate proof of ownership cannot be established or if we suspect fraudulent or illegal activity. Misrepresentation of ownership is a serious offence and may be reported to law enforcement authorities.

Pricing and Payment

Service prices are displayed on our website and are subject to change without notice. The price quoted at the time of service request is the price you will be charged, unless additional work is required and agreed upon. Payment is due upon completion of services. We accept major credit and debit cards as well as cash payments.

All prices include any applicable taxes unless otherwise stated. Additional charges may apply for:

• Services requiring specialized equipment not typically carried by technicians
• Replacement parts or materials beyond standard scope
• Extended travel to remote locations beyond our normal service radius

Any additional charges will be communicated and agreed upon before work commences.

Cancellation Policy

You may cancel a service request at any time before the technician arrives at your location without charge. If you cancel after the technician has arrived, a call-out fee may apply to cover travel costs. We will inform you of any applicable cancellation fees at the time of booking.

Limitation of Liability

To the fullest extent permitted by law, meadow-dolphin and its technicians shall not be liable for:

• Pre-existing damage to your vehicle not caused by our services
• Damage resulting from the inherent condition or age of your vehicle's locking system
• Consequential damages such as loss of use, loss of time, or inconvenience
• Damage to items left inside the vehicle
• Delays in service delivery due to factors beyond our control, including but not limited to weather conditions, traffic, or incorrect location information provided by you

Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question.

Warranties and Disclaimers

We warrant that our services will be performed with reasonable skill and care by qualified technicians. However, we provide no guarantee or warranty regarding:

• The time required to gain access to your vehicle
• The feasibility of non-destructive entry in all cases
• The continued functionality of electronic components or security systems after service, where such systems were already malfunctioning

Our services are provided "as is" without any express or implied warranties beyond those stated herein. We disclaim all warranties, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of meadow-dolphin or its content suppliers and is protected by United Kingdom and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

User Conduct

When using our website and services, you agree not to:

• Provide false or misleading information
• Use our services for any unlawful purpose
• Interfere with or disrupt the website or services
• Attempt to gain unauthorized access to our systems or networks
• Use automated systems or software to extract data from our website
• Impersonate any person or entity

Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites. You access third-party websites at your own risk.

Indemnification

You agree to indemnify, defend, and hold harmless meadow-dolphin, its officers, employees, and technicians from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms of Use
• Your violation of any law or the rights of a third party
• Your misrepresentation of vehicle ownership or authorization
• Any fraudulent or illegal use of our services

Governing Law and Dispute Resolution

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating formal legal proceedings, we encourage you to contact us directly to resolve any disputes informally.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and meadow-dolphin regarding your use of our website and services.

Amendments

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page with an updated effective date. Your continued use of our website or services after any changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

Waiver

Our failure to enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of meadow-dolphin.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Use or our services, please contact us at:

Email: [email protected]
Address: 142 Victoria Street, London, SW1E 5LB, United Kingdom