Privacy Policy - meadow-dolphin

Last updated: June 10, 2026

This Privacy Policy explains how meadow-dolphin collects, uses, stores, and protects your personal information when you use our website and services. We are committed to ensuring your privacy is protected in accordance with applicable data protection laws.

Information We Collect

When you use our website or request our services, we may collect the following types of information:

Information You Provide Directly

Name and contact details when you submit a service request
Email address for communication purposes
Location information to dispatch assistance
Vehicle information relevant to the service you require
Additional details you provide in forms or communications

Information Collected Automatically

Browser type and version
Device information and operating system
IP address and general location data
Pages visited and time spent on our website
Referral source and navigation patterns

How We Use Your Information

We use the information we collect for the following purposes:

To provide and coordinate the emergency lockout services you request
To communicate with you about your service request and follow-up
To improve our website functionality and user experience
To analyse usage patterns and optimize our service delivery
To comply with legal obligations and respond to lawful requests
To prevent fraud and ensure the security of our services

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: Processing is necessary to fulfil our service obligations to you
Legitimate Interests: We process data to improve our services and ensure security
Consent: Where you have provided explicit consent for specific processing activities
Legal Compliance: Processing necessary to comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

With service technicians dispatched to assist you
With payment processors to handle transactions securely
With law enforcement when required by applicable law
With professional advisors bound by confidentiality obligations
In the event of a business transfer or merger, subject to continued protection of your data

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Service request data is typically retained for a period of three years for operational and legal compliance purposes. After this period, data is securely deleted or anonymised.

Your Rights

Under applicable data protection laws, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data in certain circumstances
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookies Policy.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of sixteen. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 142 Victoria Street, London, SW1E 5LB, United Kingdom